Home / Archives /


speaking / 7 posts found

Customer Service Training: The Power Of Word Of Mouth

July 4, 2020 @ 7:03 pm
by infowhsecsti
The power of word of mouth is an under discussed topic. In this video I discuss its influence on your business. Enjoy! Please comment.

What Do They Want, How? – Sales and Customer Service Training Video Preview from Seminars on DVD

June 13, 2020 @ 3:07 pm
by infowhsecsti
Access the full length version at http://bit.ly/WhatDoTheyWantHow or see a full list of our programs at https://seminarsondemand.com/seminars/ Most salespeople and service professionals use the spray and pray approach. They conduct business in a predictable, methodical manner with every prospect or customer, treating them all pretty much the same. The fact is, everybody has a unique way in which they like to be treated, and Dr. Nate Booth shows you how to uncover what’s most important to each individual you deal with. In this basic and profound program, you’ll learn the importance of discovering what people want, and exactly how they […]

Teamwork and Customer Service Training Barbados – Free Tips

June 7, 2020 @ 11:07 am
by infowhsecsti
Get motivated with these free tips on life mastery. Improve Profitability, Please Your Customers and Energize your Staff with Action in Mind corporate training services. View here a short movie featuring participants from “A Winning Attitude” personal development, communication and leadership course in Barbados. Hear the benefits you will gain professionally from this Course. Visit actioninmind.org to arrange “A Winning Attitude” for your work place. AIM offers online corporate services in human resources, hiring, conflict resolution, customer service training, leadership training and teamwork workshops. See www.actioninmind.org for more information.

Speaker Khanh Trinh Xuan – Training CUSTOMER SERVICE – Mitsubishi Electrics

November 29, 2019 @ 3:04 am
by infowhsecsti
Training KỸ NĂNG PHỤC VỤ KHÁCH HÀNG – CUSTOMER SERVICE, thiết kế và đào tạo riêng cho công ty Mitsubishi Electrics Japan.

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample

April 19, 2019 @ 7:03 pm
by infowhsecsti
This video is a preview from our popular “How to Talk to Customers” on-demand webinar. See the full video here: http://tinyurl.com/zy6w4pl

Phenomenal Customer Service – Shep Hyken – Training Video

February 8, 2019 @ 7:06 am
by infowhsecsti
Access the full length version at http://bit.ly/PhenomenalCustomerService or see a full list of our programs at https://seminarsondemand.com/seminars/ In today’s highly competitive marketplace, ordinary interactions will only get you so far. In order to create long-term, secure relationships with your clients and customers, you need to amaze them. In this thoroughly engaging, high content seminar, you’ll learn how to make a great first impression, build rapport, communicate more effectively, exceed expectations, avoid moments of misery and much more. While you’re learning these practical strategies, you’ll be totally entertained with Shep Hyken’s astonishing magic. His philosophy is, “moments of magic don’t just […]

How to give great customer service: The L.A.S.T. method

November 11, 2018 @ 3:05 am
by infowhsecsti
http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I’ll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca’s video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and […]