Training KỸ NĂNG PHỤC VỤ KHÁCH HÀNG – CUSTOMER SERVICE, thiết kế và đào tạo riêng cho công ty Mitsubishi Electrics Japan.
Access the full length version at http://bit.ly/PhenomenalCustomerService or see a full list of our programs at https://seminarsondemand.com/seminars/ In today’s highly competitive marketplace, ordinary interactions will only get you so far. In order to create long-term, secure relationships with your clients and customers, you need to amaze them. In this thoroughly engaging, high content seminar, you’ll learn how to make a great first impression, build rapport, communicate more effectively, exceed expectations, avoid moments of misery and much more. While you’re learning these practical strategies, you’ll be totally entertained with Shep Hyken’s astonishing magic. His philosophy is, “moments of magic don’t just […]
http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I’ll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca’s video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and […]