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Do You Understand Your Customers? | Customer Service Training Videos | Tony Johnson (CX)

September 15, 2019 @ 7:03 pm
by infowhsecsti
Customer Service Training Video! This video is impactful for all professions – healthcare, retail, restaurants, banking, communications, and higher education. Learn Great Customer Service at https://www.igniteyourservice.com/ In this video I will share how to use empathy mapping, journey mapping, and touch point mapping. This will help you understand your customers better and lead to better guest and customer experiences. Consumers like it when you understand their needs and eliminate hassles – and reward you with loyalty. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver […]

Four Success Blocking Personality Traits: Customer Service Training

September 7, 2019 @ 3:03 pm
by infowhsecsti
http://www.doncrawley.com Learn four success-blocking personality traits that will undermine your career.

Lead Better, Serve Better | Customer Service Training Videos | Tony Johnson

September 4, 2019 @ 3:09 pm
by infowhsecsti
Customer Service Training Video! This video is impactful for all professions – healthcare, retail, restaurants, banking, communications, and higher education. Learn Great Customer Service at https://www.igniteyourservice.com/ In this video I will share the secrets of improving performance and execution with your team. This leads to better guest and customer experiences. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy the Video […]

How to Avoid Death-by-Watercooler: Customer Service Training 101

August 31, 2019 @ 7:05 am
by infowhsecsti
http://www.doncrawley.com Death-by-watercooler occurs when people bad-mouth us behind our backs at work in the hallways, the breakrooms, and at the watercooler. We can avoid death-by-watercooler by building advocates instead of detractors in the workplace. In this IT customer service tutorial video, author/speaker Don Crawley explains the importance of building positive relationships to avoid career-killing death-by-watercooler. A Tech Guy Who Understands Both Technology and Customer Service Home http://www.facebook.com/DonRCrawley Tweets by doncrawley https://www.linkedin.com/in/doncrawley http://www.amazon.com/author/doncrawley

The Four Critical Stakeholders in IT Customer Service: IT Customer Service Training 101

August 26, 2019 @ 3:07 pm
by infowhsecsti
http://www.doncrawley.com There are four critical stakeholders in any IT customer service transaction. In this IT customer service training video, you’ll learn who they are and why they’re so important. IT customer service speaker Don Crawley discusses how to make decisions when there is no policy and who to consider in the decision-making process. A Tech Guy Who Understands Both Technology and Customer Service Home http://www.facebook.com/DonRCrawley Tweets by doncrawley https://www.linkedin.com/in/doncrawley http://www.amazon.com/author/doncrawley

Condescension Karma: IT Customer Service Training

August 25, 2019 @ 3:03 am
by infowhsecsti
http://www.doncrawley.com Have you ever referred to the ID-10-T error? How about the PICNIC error? Or, the PEBCAK error? If you’re not familiar with them, ID-10-T spelled out looks like the word idiot. PICNIC is an acronym for “Problem exists in chair, not in computer.” and PEBCAK is an acronym for “Problem exists between chair and keyboard.” Many of us, maybe even most of us, have used those terms at one time or another to describe an end user who was struggling with a computer and making mistakes which, from our perspective, looked kind of dumb. The thing is, no one […]

It’s Okay to Make Mistakes (Thanks to Grace): Customer Service Training 101

August 23, 2019 @ 7:04 pm
by infowhsecsti
http://www.doncrawley.com Making mistakes is part of the human experience and mistakes are part of growth and self-improvement. In this short video, IT customer service expert and author Don R. Crawley suggests that our resolve is what moves us forward, our humanness is what causes us to backslide, and grace is what reminds us that we are worthy and loved.

Stop Hiring Terrible Employees | Customer Service Training Videos | Tony Johnson

August 23, 2019 @ 3:03 am
by infowhsecsti
Customer Service Training Video! This video is impactful for all professions – healthcare, retail, restaurants, banking, communications, and higher education. Learn Great Customer Service at https://www.igniteyourservice.com/ In this video I will share the secrets of improving performance and execution with your team. This leads to better guest and customer experiences. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy the Video […]

Customer Service Training – Customer Service Videos – Take a Vacation

August 17, 2019 @ 7:09 am
by infowhsecsti
Published on Jun 19 2015 Customer Service Training Video! Learn Great Customer Service at http://thetonyjohnson.com/ In this video we will discuss the importance of taking time away to recharge and reconnect with family. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy the Video and Best Wishes for a great day! Leave your thoughts, comments, and questions below! =======================================¬=== Want a […]

Customer Service Training – Customer Service Videos – A Holistic Approach to Customer Service

August 16, 2019 @ 7:05 pm
by infowhsecsti
Published on Apr 10 2016 Customer Service Training Video! Learn Great Customer Service at http://thetonyjohnson.com/ In this video I will share the 6 Canons (or fundamentals) of Customer Service. These service basics will help you train your team to deliver great service and DELIGHT your CUSTOMERS. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy the Video and Best Wishes for […]