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B. Introduction to Innovative Customer Service Training Modules – #TTQSModel

July 23, 2020 @ 3:03 am
by infowhsecsti
Few take away; Empower customer-centric team: Today’s hospitality industry demands employees who make decisions and can take responsibility and being responsible for their actions. TTQS training will open the doors of empowerment and responsible customer-centric teams who deliver quality services and make a real difference in hospitality working culture. Professionalism & consistency: The key to putting together a base of loyal guests/customers is simple: provide quality service in an efficient and well-mannered. Your customer-centric team will be well prepared and understood the importance of staying sharp in how they do their jobs, and being mindful of consistency, meeting guest’s expectations […]

Chapter 8: Paradigm. Innovative Customer Service Training. TTQS Model. Hospitality Industry

June 25, 2020 @ 7:04 pm
by infowhsecsti
Join me in this unique Journey to Empower Your Skills. What Are These Soft Skills? Emotional Intelligence. (Self-awareness, Self-regulation, Motivation, Empathy, Social skills.) Communication Skills. Problem Solving Skills. Leadership Skills. Creativity. Teamwork. Adaptability. Work ethic. After Studying this Chapter, you be able to: o Define Paradigm and personal paradigm components that made up our system of thoughts. o Discuss social paradigms and differentiate between personality and character ethics. o Explain how our behaviours and attitudes are not the only answers to see the world differently. o Explain the paradigm shift and why it’s important in customer service. The word “Paradigm” […]