The Formula For Great Customer Experience (Light Series part 1)
How to deliver a great customer experience.
Everyone tell you to be customer centric but no one shows you how to do it.
We have a formula that helps you give a great customer experience
Relevance ( Personalised and meaningful)
offer the customer what they want when they need it .
Keep the brand promise
Responsiveness ( Listen. Understand. Act.)
Listen and listening not with the intent to respond listing to understand. Understanding with the view to act.
Convenience ( choice, consistency, and timeliness)
Be where the customer needs you .