The Leadership Pickles: Leadership & Customer Service Wisdom from Bob Farrell
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PREVIEW ONLY – NOT FOR TRAINING. In his best selling sequel, ‘The Leadership Pickles,’ Bob Farrell takes his own medicine and applies his customer service mantra, “Give em’ the Pickle!,” to managers and leaders. He insists, “You serve the people who serve your customers. Employees need pickles too.”
One of the “pickles” that Farrell lists is what he calls the Confidence Pickle. By sharing all the information you are allowed to share about the future of your company you take away some of their fear of the unknown and you help to inspire confidence in you as a leader. He goes on to say, “The other side of the Confidence Pickle is about inspiring self-confidence in those you lead.
That starts by taking away their fear of failure. Fear is the number one obstacle to achievement for any of us, management or employee. But managers are in the unique position to say to their employees, “Go ahead and try it, I got your back.” Bringing your employees opportunities and challenging them to step out of their comfort zone is how you keep your good employees and grow your future leaders. When it is safe to fail it is safe to try. Enjoy this clip from Bob Farrell’s, The Leadership Pickles.
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