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Disclaimer: We thank you for your purchase. Please understand that The Customer Service Training Institute, and those representing our products, make no specific claims or guarantees of our products. Since so much depends on the individual, their specific situation, and the amount of effort they put in to their training, results can, and will, differ greatly. Also, it is up to the user to determine the relevancy and appropriateness of any or all of our materials as they pertain to their own specific situation or use. The Customer Service Training Institute cannot be held responsible for the use or application of any or all of our training materials.