Inside America’s Dysfunctional Trillion-Dollar Fighter-Jet Program The F-35 was once the Pentagon’s high-profile problem child. Has it finally moved past its reputation of being an overhyped and underperforming warplane?
Department Stores Make Room for Used Fashion Out with the new and in with the old.
http://www.doncrawley.com When choices are limited, focus on the choices that are available, not what’s not available. Sure, when a customer asks about a product or service which isn’t available, you need to say it’s not available. But then switch to letting them know what they can do or what is available.
How would your organisation handle this situation? C-Live our virtual reality training allows staff to practise scenarios with avatars who react live in real time. Find out more: www.iwanttoconnect.co.uk
Customer Service Training 92025 www.BarbaraKhozam.com Boost сuѕtоmеr ѕаtiѕfасtiоn аnd make “raving fаnѕ” of уоur сuѕtоmеrѕ. The еѕѕеnсе of good сuѕtоmеr ѕеrviсе iѕ forming a rеlаtiоnѕhiр with customers – a rеlаtiоnѕhiр thаt that individual сuѕtоmеr fееlѕ that hе wоuld likе tо рurѕuе. Alwауѕ ѕtаrt thе escalation рrосеѕѕ with the firѕt person tо tаlk with thе сuѕtоmеr. Keep customers invоlvеd and satisfied аt аll times. Thеrе are five kеу есоnоmiс truths that quаntifу financial rеturn оn investments mаdе tо customer service. If роѕѕiblе, ensure thаt рhоnе саllѕ come intо a main-switch аrеа аnd create a роliсу thаt the рhоnе MUST bе…
Persimmon Profit Drops as Focus on Quality Leads to Delivery Delays Britain’s second largest housebuilder Persimmon reported a fall in first-half profit on Tuesday as it spent on initiatives aimed at quashing a public row over complaints about the quality of its homes.
An overview of Blazing Service®, a blended customer service skills training program, with built-in assessment, tracking and reporting tools. Blazing Service consists of six customizable two-hour segments, designed to help your customer-facing employees develop interpersonal and problem-solving skills, see issues through the customer’s eyes, reduce customer defections, defuse angry customers, recommend system improvements where needed and build long-term customer loyalty. Learn more at www.netspeedlearning.com/blazingservice
Exclusive: Fearing Data Privacy Issues, Google Cuts Some Android Phone Data for Wireless Carriers Alphabet Inc’s Google has shut down a service it provided to wireless carriers globally that showed them weak spots in their network coverage, people familiar with the matter told Reuters, because of Google’s concerns that sharing data from users …
http://www.doncrawley.com The workplace is constantly changing and, as such, needs your personal change management. Certainly, some workplaces are more in a state of flux than others, but nearly every workplace undergoes constant change. Sometimes, you like the changes. Other times, not so much. What can you do when you disagree with the changes?