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The Principle of Empathy: Customer Service Training 101

December 14, 2018 @ 7:04 pm
by infowhsecsti
Empathy is principle number three of the 5 Principles of IT Customer Service Success. In this video, learn how to use sincere, genuine empathy to better relate to your end users, other customers, and colleagues. Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors. Most of Don’s material is created in response to questions and comments he receives from clients, […]

N.Y. Today: Selling Christmas Trees Beneath the Train Tracks

December 14, 2018 @ 7:04 pm
by infowhsecsti
N.Y. Today: Selling Christmas Trees Beneath the Train Tracks Blame the 2008 crash for expensive Christmas trees. Also: gerrymandering in Jersey.

Online Customer Service Training – Canity

December 14, 2018 @ 3:03 pm
by infowhsecsti
Do you interact with customers over the phone, via email, through online chat or face-to-face? Our short and engaging online training videos can provide you with the knowledge and skills you need to wow customers. Visit https://www.canity.com

Long Term Care Customer Service training

December 14, 2018 @ 11:05 am
by infowhsecsti
Chapter 1 Module 1 Fundamentals of Customer Service Prima Lux Publishing offers a complete customer service training program with written guides and a 60 minute DVD. Visit us at www.prima-luxpublishing.com

The Thousand Oaks Shooting Victims: These Are Their Stories

December 14, 2018 @ 11:05 am
by infowhsecsti
The Thousand Oaks Shooting Victims: These Are Their Stories Twelve people were fatally shot at a country music bar in California. Among them: A sheriff’s deputy, a college freshman, a Marine Corps Veteran.

Customer Care Training Program

December 14, 2018 @ 3:04 am
by infowhsecsti
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…

Harvard Is Vaulting Workers Into the Middle Class With High Pay. Can Anyone Else Follow Its Lead?

December 14, 2018 @ 3:04 am
by infowhsecsti
Harvard Is Vaulting Workers Into the Middle Class With High Pay. Can Anyone Else Follow Its Lead? Students forced the university to shield campus workers from outsourcing’s impact on pay. But as a model, the policy challenges some economic axioms.

Sales Training: 3 Keys to Build Customer Loyalty | Brian Tracy

December 13, 2018 @ 11:04 pm
by infowhsecsti
Let’s talk about selling for sales success and three keys to build customer loyalty. Selling effectively is the one skill that you must master to be successful and has the ability to transform your life from getting by, to getting wealthy. http://ow.ly/SQVxt Watch this video as we explore 3 keys to build customer loyalty in relationship selling. Want to learn more? You’re invited to my absolutely FREE 3-part video training series. Sign up now by clicking the link above. _____________ Learn more: Subscribe to my channel for free offers, tips and more! YouTube: http://ow.ly/ScHSb Facebook: http://www.facebook.com/BrianTracyPage Twitter: http://www.twitter.com/BrianTracy Google+: +BrianTracyOfficialPage […]

Trump’s Visits Ground Business at Small New Jersey Airports

December 13, 2018 @ 11:04 pm
by infowhsecsti
Trump’s Visits Ground Business at Small New Jersey Airports The flight restrictions that occur when President Trump visits his golf club in Bedminster, N.J., may force some small airports or businesses to close unless changes are made.

Starbucks, at the Intersection of Race and Class in America

December 13, 2018 @ 3:03 pm
by infowhsecsti
Starbucks, at the Intersection of Race and Class in America Our photographer drove through parts of Wisconsin, Illinois and Missouri before Starbucks closed its stores Tuesday, trying to capture the cultural force that the company has become.